Terms & Transport Policy

Welcome to Amiinu! This Terms & Transport Policy ("Policy") governs your use of our website, platform, and services provided by Amiinu LLC ("Amiinu," "we," "us," or "our"). By accessing or using our services, you agree to be bound by this Policy. If you do not agree, please refrain from using our services.

1. Overview of Services

Amiinu is an international and national cargo agency offering transportation services via air, maritime, road, and train. We also provide additional services, including but not limited to:

• Customs Clearance
• Cargo Inspection
• Consolidation
• Cargo Insurance
• Storage
• Fulfillment
• Sourcing (Purchasing Agent)

These services are available through our platform at https://amiinu.com/ or directly through agreements with Amiinu.

2. User Accounts

Users may create accounts on our platform to access and manage their shipping needs. When creating an account:

• You are responsible for providing accurate and up-to-date information.
• You may upload content such as text, images, or other files to facilitate your transactions.
• You agree to maintain the confidentiality of your account credentials and are responsible for all activities under your account.

We reserve the right to suspend or terminate accounts that violate this Policy or applicable laws.

3. Purchasing Goods and Services

Amiinu facilitates the purchase and transport of goods through our platform. When using our services:

• You may buy goods and arrange transportation nationally or internationally.
• Additional services (e.g., Customs Clearance, Sourcing) can be contracted as needed.
• All transactions are subject to the terms outlined in this Policy and any specific agreements made with Amiinu.
• Exemption from Negotiations: Unless explicitly contracted for our Sourcing (Purchasing Agent) service, Amiinu is exempt from any negotiations between the customer and the manufacturer. Such negotiations are solely the responsibility of the customer and the manufacturer.

4. Refunds and Replacements

We strive to ensure your satisfaction with our services. Our refund and replacement policies are as follows:

• Eligibility: All cases are reviewed by the Amiinu team on an individual basis.
• Cargo Insurance Requirement: Refunds or replacements require cargo insurance or product insurance to be in place at the time of service.
• Refund Amount: Refunds, when applicable, are based on the declared price at the time of boarding.
• Amiinu Responsibility: If errors in the import/export process (attributable to Amiinu) prevent delivery to the end customer, we will refund or replace the products in transit.
• Contact: To request a refund or replacement, email us at support@amiinu.com with details of your case.

5. Importer Responsibilities

As the importer, you are responsible for:

• Complying with all applicable laws and regulations in your country regarding the importation of goods.
• Understanding that customs authorities have the final authority to determine the disposition of each shipment.
• Paying any taxes, duties, or additional charges imposed by customs or other authorities prior to release of the cargo.
• Additional Customs Fees: In cases of additional fees charged at the customs area, such as port fees or airport storage fees, these must be paid before delivery for the cargo to receive clearance for removal from the port or airport.
• Payment Delays: In case of delays in payments to the interested agencies (e.g., customs, port, or airport authorities), operational delays or additional costs may occur. These delays and costs are the responsibility of the importer.

Note: If you lack experience in the import process, you may hire Amiinu for end-to-end services to assist with compliance and logistics.

6. Declarations

• Declarations of value are typically made by the customer or importer.
• If the declared value does not match the actual purchase price, importers must be aware of and comply with tax evasion laws in their destination country.

7. Cargo Insurance

We offer optional cargo insurance to protect against theft, loss, or damage during transit:

• Availability: Insurance plans are selectable via our platform based on your needs.
• Sourcing Service: When using our Sourcing (Purchasing Agent) service, cargo insurance is automatically applied.
• Customer-Arranged Cargo: If you manage your own cargo, insurance is optional but highly recommended.

8. Product Insurance

When Amiinu purchases products directly from factories on your behalf:

• Product Insurance is available to cover defects or damage.
• To file a claim, contact us at support@amiinu.com with details of the issue for review by our team.

9. Cancellations

• Cancellation Window: Cancellation requests are only accepted before the cargo is boarded for transport.
• Fees: Any storage or handling costs incurred prior to cancellation will be charged to the customer.

10. Prohibited Cargo

Amiinu does not accept or transport illicit or illegal cargo, including but not limited to:

• Drugs or controlled substances
• Products that violate local, national, or international laws

Consequences:

• If prohibited items are received at our warehouse, your account will be terminated, and local authorities will be notified.
• A fine of $100 per prohibited product will be imposed.
• We reserve the right to cooperate fully with law enforcement in such cases.

11. Limitation of Liability

Amiinu is not liable for delays, losses, or damages caused by:

• Customs decisions or delays
• Incorrect or incomplete information provided by the customer
• Events beyond our control (e.g., natural disasters, strikes, or governmental actions)
• Negotiations or disputes between the customer and the manufacturer (unless Amiinu is contracted as a Purchasing Agent).
• Delays or additional costs resulting from unpaid customs fees, port fees, or airport storage fees

Our liability is limited to the declared value of the cargo and subject to the terms of any applicable insurance.

12. Governing Law

This Policy is governed by the laws of the State of Florida, USA. Any disputes arising from the use of our services will be resolved in the courts of Miami-Dade County, Florida.

12. Governing Law

This Policy is governed by the laws of the State of Florida, USA. Any disputes arising from the use of our services will be resolved in the courts of Miami-Dade County, Florida.

13. Changes to This Policy

We may update this Policy from time to time. The most current version will always be available at https://amiinu.com/. Your continued use of our services after changes are posted constitutes acceptance of the updated terms.

14. Contact Us

For questions, concerns, or support, please reach out to us at:

1. Email: Support@amiinu.com
2. Address: 66 W Flagler Street Ste 900 #2042, Miami, FL 33130
3. Thank you for choosing Amiinu for your shipping and logistics needs!